Networking Quarterly Solution

Microsoft Exchange Server 2007 and Microsoft Unified Communications

Microsoft Exchange Server 2007 has been designed specifically to meet current communications and security challenges and to address the needs of the different groups who have a stake in the messaging system. The new capabilities of Microsoft Exchange Server 2007 deliver the advanced protection your company demands, the anywhere access your people want, and the operational efficiency to manage.

For most businesses today, e-mail is the mission-critical communications tool that allows their people to produce the best results. This greater reliance on e-mail has increased the number of messages sent and received, the variety of work getting done, and even the speed of business itself. Amid this change, employee expectations have also evolved. Today, employees look for rich, efficient access—to e-mail, calendars, attachments, contacts, and more—no matter where they are or what type of device they are using.

Exchange 2007 Features Include:

Anywhere Access
With Exchange Server 2007, employees get anywhere access to their e-mail, voice mail, calendars, and contacts from a variety of clients and devices.

Built-in Protection
Exchange Server 2007 offers built-in protective technologies to keep your business moving, reduce spam and viruses, enable confidential communications, and help your company to be compliant.

Operational Efficiency
Exchange Server 2007 enables new levels of operational efficiency through capabilities that optimize hardware and networking investments and features that help make administrators more productive.

The Outlook Experience
In addition to benefits and capabilities described above, Exchange Server 2007 offers the best integration with the broadest range of clients. Exchange Server supports a complete Outlook experience, from Outlook on the desktop to Outlook Web Access, Outlook Mobile, and the new Outlook Voice Access, a feature of Exchange Unified Messaging. Exchange Server also integrates with Microsoft Windows SharePoint Services and other Office applications as well as third-party systems and devices.

Contact MAS Consulting today to learn how Microsoft Exchange Server 2007 and Microsoft Unified Communications can meet your diverse communication, security, and cost needs by addressing both enterprise and employee needs in a cost-effective and easy to manage system.

Telecom Quarterly Solution – AltiGen 6.0

As an authorized AltiGen Communications Partner, MAS Consulting is excited to introduce the AltiGen 6.0 integration with Exchange 2007 and Microsoft Unified Communications. AltiGen MaxCommunicator 6.0 is the voice of Exchange 2007. AltiGen has aligned itself with the industry leading manufactures to bring a Complete, Unified Communications message to the SMB Marketplace. AltiGen provides the voice piece to the complete set of Unified Communication tools including: VoIP Telephone Service (AltiGen), E-mail, Audio and video conferencing, Voice mail, Presence and contact information, Fax, Instant messaging, and calendars. MAS strongly recommends that all current AltiGen clients consider upgrading their AltiGen system to version 6.0. As of March 20th, 2009, AltiGen will no longer provide technical support for the AltiWare 5.1 release. We suggest all systems currently running 5.1 be upgraded to 5.2 or 6.0.Please contact MAS AltiGen Sales Consultant Tom Utterback to discuss your AltiGen system upgrade or to learn more about AltiGen’s integration with Microsoft Exchange, (tutterback@mcas.com or (312) 922-5511 x109).

Microsoft Quarterly Solution – Microsoft Dynamics CRM

In today’s’ tough economic times it is more important than ever to maximize the value of your customer relationships. Microsoft CRM 4.0 is the solution to answer that important need for your organization, offering a fully integrated customer relationship management solution that provides you with tools to enhance your company’s sales, marketing, and customer service. Microsoft Dynamics CRM 4.0 has transformed the way many companies secure and retain their most valuable asset: loyal, satisfied customers. From global enterprise to small business, companies are quick to capitalize on the familiar and flexible functionality offered by the only CRM solution that works natively inside Microsoft Office Outlook.

When it comes to Customer Relationship Management (CRM), communication and collaboration are key factors. The ideal CRM solution should streamline the way your people communicate with clients and collaborate with each other. The more comfortable they are with the tools, the more effective they will be at their jobs. Dynamics CRM provides that comfortable navigation through its integration with the Microsoft Outlook client look and feel. Additionally, Microsoft Dynamics CRM workflow automation and analytics let your Sales, Marketing and Service staff easily share information and route tasks to provide a seamless customer experience. Microsoft Dynamics CRM helps your organization drive consistent improvements in everyday business processes.

Sales
Establish a 360-degree view of customer interactions, sales opportunities and buying patterns to help your sales force cultivate more profitable relationships.

Marketing
Plan, implement and measure more-effective marketing campaigns by analyzing buyer trends, behaviors and offers that allow your marketing teams to track real time results and optimize Return-on-Investment (ROI).

Service
Deliver high-value Customer Service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease.

xRM
Dynamics CRM can serve as an Application Development Platform (xRM) to extend its functionality to meet the unique requirements of different organizations. Dynamics CRM can be configured and extended using the “out -of-the-box” toolset to build xRM applications such as event management, facilities management, recruiting management, vehicle management, HR management, vendor management, employee management, policy management, project management, broadcasting program management, environmental legislation management, contract management, grant management, and constituent management for example.Microsoft Dynamics CRM offers beneficial functionality to extend the CRM system to meet your unique xRM (relationship-oriented and workflow-driven) requirements

For your review, here are the Microsoft Top 10 Reasons to choose Microsoft Dynamics CRM.

1. Affordability
   Not only do you get competitive pricing for both on-demand and on-premise deployments, your maintenance fees are also waived for the first year. Plus, certain customers can qualify for Microsoft financing
2. Industry Leadership
   See Analyst Reports and Awards on why Microsoft Dynamics CRM is one of the top CRM solutions.
3. Great Fit
   Because Microsoft Dynamics CRM is based on a service-oriented architecture (SOA), it easily integrates into your existing systems using industry-standard Web services. Its exceptional customization feature also simplifies adapting it to your processes, models, and technology infrastructure. Learn more about the technology.
4. Operational Insight
   The reporting engine generates compelling data reports within Microsoft Dynamics CRM to help you make informed business decisions. Get deeper insights by integrating Microsoft Dynamics CRM with Microsoft Business Intelligence products for performance management, scorecards, data mining, and OLAP reporting.
5. Rapid innovation
   History tells this story best: Microsoft launched Microsoft Dynamics CRM 4.0 in December 2007, and in April 2008, Microsoft Dynamics CRM Online, an on-demand service, was introduced. Just four months later, the September 2008 Update for CRM Online was released. Then, at the end of 2008, several free CRM Accelerators were launched with new functionality for Analytics, eService, Event Management, and Enterprise Search, as well as a Business Productivity pack, Extended Sales Forecasting, CRM Notifications, and Sales Methodology support.
6. The Power of Choice
   Microsoft Dynamics CRM offers solutions that make sense for you today and in the future. You can choose to deploy Microsoft Dynamics CRM in-house, or let us host it for you. You can choose how your people interface with it—through Microsoft Office Outlook, a browser, or a mobile device. You can even decide whether to buy it or—in effect—to rent it. The best part? It's easy to switch if your business needs change.
7. High User Adoption Rates
   Microsoft Dynamics CRM works within Microsoft Office Outlook, one of the most popular applications that people use every day. This high level of comfort with Office Outlook can help to significantly drive user adoption and success. Want to know more? See what Microsoft CRM customers like Reed Smith and Plante & Moran say.
8. Top-Flight Functionality
   Learn how the innovative functionality in Sales, Customer Service, and Marketing makes Microsoft Dynamics CRM an effective way to stay in touch with your customers and drive your business goals.
9. World-Class Customers
   Microsoft Dynamics CRM is designed to meet the needs of companies of all sizes—from small businesses to large enterprises. Today, Microsoft Dynamics CRM is used by more than 750,000 people, including some of the world's largest organizations, in financial services, professional services, manufacturing, and the public sector. See what our customers have to say.
10. Unmatched Value
    The combination of top-rated functionality, high user adoption rates, the flexibility to adapt to your business needs, and an affordable price makes Microsoft Dynamics CRM an excellent choice. We look forward to showing you more about the power and flexibility of Microsoft Dynamics CRM.

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