Corporate Safe Specialists

Profile
CSS is an industry leader providing innovative security solutions to convenience stores, quick serve and fast casual restaurants, pharmacies and specialty retail stores globally.  CSS safes, smart safes and kiosks feature electronic or biometric locks and can be configured to provide closed-loop cash management processes to minimize risk of armed robbery, burglary and theft. CSS is the only manufacturer of safes to offer 24/7 live technical support and has a U.S. service network that can provide on-site service within four hours.

Challenge
Corporate Safe Specialists needed a reliable, easily administered and scalable phone system that could allow them to offer unparalleled customer service through their call center. They also needed a voice recording system that would catalogue and store all of the call center conversations for easy retrieval and review.

Solution
Corporate Safe chose MAS Consulting to implement the AltiGen phone system to provide them with an easily managed, scalable, and feature-rich solution. In addition to the AltiGen System, MAS Consulting also provided Corporate Safe Specialists with an Audiolog Voice Recording System that integrates with AltiGen. The voice recording and logging system also contributes to the high customer service threshold that Corporate Safe requires out of each of its employees.

Result
With features like Zoomerang, Message Notification, Call Forwarding, and One Number Access Corporate Safe has become a more productive company and has increased their customer service significantly. They currently use the AltiGen System as a sales tool when recruiting new customers because of its robust communication features that keep you and your customers connected. During the snowstorm of 1999 in Chicago, 90% of their staff could not get into the office. But not a single phone call went unanswered. The AltiGen system allowed for remote users to forward their extensions, continue being a part of their call center workgroups, and continue to work and stay in business. The Mercom Audiolog voice recording and logging system has contributed to keeping their customer service levels extremely high and regulated.

Summary
Corporate Safe has increased its ability to provide responsive and improved customer service for its clients while bringing the call center and telephone system manageability in house. Because of its robust and state of the art features, AltiGen and Mercom have helped Corporate Safe secure new business in their own competitive market.

For More Information

For more information about AltiGen Communications products and services, call (888) 258 - 4436 or visit the Web site at:
http://www.altigen.com/

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